When I left Germany in 2009, I kept my bank account open. At that time I thought I would be back in Germany and when the time comes, I already have a bank account so I don’t have to open a new one. I even left some money there so my account couldn’t be closed (in Indonesia, inactive bank account for 6 months with amount of below ≤ €5 will be closed automatically).
So when I am back now, that’s exactly what I will do. I will just ask a new ATM card because my old one is only valid until 2010. But of course it never goes as I planned. When I first came to my bank, I was told that I have to provide a copy of my registered address before I could get the card. Fine, that makes sense. Beside, the registration of address is part of the administration work that I have to do anyway.
So after two weeks of waiting, finally I got my registered address. I took this document to the bank to show it. I told the lady at the customer service that I have a new address and I want a new card. She processed my request and said that it’ll be done in two weeks.
And as you may have guessed it, nothing happened after two weeks. So I came again to my bank. This time I talked to different lady. Apparently the other lady only submitted my new address without requesting a new card! OMG! Seriously?!
And then this lady processed my request again. She said that my card should come within a week, and if nothing happened I should come again… At this point, I was thinking to open a new account in different bank. Because all my friends who just open a new account got their card and everything within a week. Why should an old customer like me getting longer time? My saving is even amounted almost half than three years ago, and this is what they do to me? [Sigh!] My roommate who also apply for a credit card, even get her credit card twice! Very effective arrangement, eh…
Fortunately, within a week I got my new ATM card. Phew, finally!
|My new ATM card|